FAQ

Just in case your question is not listed below, there are plenty of other avenues to get in touch with us:

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1.I’m having trouble registering. Can you help me?!

If you are trying to register during business hours, you can give our online fundraising service provider, Everyday Hero, a call on 1300 798 768 and they will help resolve your problem.

Alternatively, you can email info@everydayhero.com.au to get some assistance with your registration. If you are emailing, remember to include your day time phone number so that you can be contacted during business hours.

If you are a Team Leader, you get a dedicated hotline. Please call 1300 872 355.

2.Why do I need to pay a registration fee?

Your registration fee is a donation to the community programs that febfast supports. These programs help thousands of families and young adults tackle alcohol, drug addiction and mental health problems. These fees contribute a large proportion of total funds raised and without them we’d find it difficult to help the people who need it.

As your registration fee is a donation, we recommend you retain your receipt for taxation purposes. Donations made in Australia over $2 are tax deductible.

3.I’d like to register my workplace. Can you help?

Of course. If you expect your workplace will run a team of forty febfast participants or more, call (03) 8412 8522.

If you expect your workplace will run a team of less than forty, elect a team leader and have them choose to ‘Start a team’ when registering for febfast. Once they’ve registered, the easiest way to build the team is to share the team fundraising page’s URL.

4.I have registered but forgotten my password.

There are two easy options for recovering or resetting your password.

Either click here to reset your password, or contact our fundraising platform provider (Everyday Hero) to recover your password or for further assistance on call 1300 798 768 during business hours or email info@everydayhero.com.au

5.To do febfast, do I need to have a fundraising page?

We have a saying at febfast HQ, ‘If you’re not febfasting then you’re not a febfaster’. What this means is that, because febfast is a community fundraiser as well as a timely health kick, to really do febfast you need to register.

When you register your details, an online fundraising page is automatically created for you. However, we appreciate that some people may want to participate in febfast privately so, once you have registered, phone 1300 798 768 and ask for your fundraising page to be deleted.

6.For how long will my fundraising page be available?

Your page will be open until 1 April 2013. Registrations close on 25 February, 2013.

7.What is a Time Out pass?

Sometimes life gets in the way of the best laid plans. That’s why febfast has Time Out passes, your get out of jail card which enables you to drink for 24 hours during febfast. Time Out passes act as a donation to the febfast cause.

Are Time Out passes cheating? We don’t think so but it’s worth thinking about how many you’re purchasing, as to stockpile Time Out passes kind of defeats the purpose of doing febfast!

8.People won’t donate till I’ve done febfast. Is that OK?

Yes, that’s absolutely fine. You can be sponsored until 1 April 2013 – just make sure you have registered, otherwise your friends won’t be able to sponsor you at all. Registrations for febfast close on 25 February, 2013.

9.Can I buy a Time Out pass retrospectively?

Yes you can. Time Out passes can be purchased until 1 April, 2013.

Follow this link to buy your Time Out pass.

10.Where do the funds raised by febfast go?

febfast helps Australian families and young people with serious alcohol and drug issues take control of their lives.

To date, febfast has raised over $4,500,000 and supported 43 programs across the country. This year, funds raised through febfast are earmarked for a handful of organisations who are experts in reducing the impact of alcohol and other drugs on young people and families. Click here to learn more about our beneficiaries.

11.What portion of febfast funds are distributed?

Wherever possible, febfast aims to keep costs low and redirect funds to critical alcohol and drug programs which help vulnerable families and young people. In 2012, we redistributed 70% of funds to programs which provide alcohol and other drug support to young people. We managed to keep administration costs to a low 2% of total revenue.

Our three year aim is to achieve a best-in-class position of 80% of all funds reaching our beneficiaries by 2015. More information can be found here.

12.How do I find someone’s fundraising page?

Easy! Just click here then enter their name. Their febfast fundraising page will appear.

13.Can I buy a Time Out pass for another person?

Yes, absolutely. Just fill out all of the details here.

We recommend you print out the Time Out pass when you’ve completed the donation and give it to the person you’re buying it for, as the pass will not appear on their fundraising page.

14.Can my organisation apply to receive febfast funds?

Proceeds raised through registrations and donations during febfast 2013 are already earmarked for a handful of organisations around Australia who are experts in the youth alcohol and other drug sector. Further details about the beneficiaries can be found here.

If you have further enquiries, or would like to receive febfast funds in 2014, please email info@febfast.org.au

15.How can I get help for problems with alcohol/drugs?

The Australian Drug Foundation’s website has links to information, treatment and phone counselling services.

febfast’s major program partners also offer support. Youth Support + Advocacy Service (YSAS) provides support and health care to vulnerable young adults in Victoria with alcohol and drug issues, and Family Drug Support provides advice and support to worried families experiencing first-hand the trauma and chaos of having family members with drug dependency.

16.I have an alcohol/drugs problem. Should I do febfast?

We do not recommend febfast as a suitable form of withdrawal for people who may be dependent on alcohol and/or other drugs.

febfast’s annual campaign is intended to drive public awareness and raise funds in support of Australia’s youth alcohol and other drug service sector.

If you have a problem with alcohol and/or other drug consumption, we recommend you see your doctor for advice.